Support Policy:

Direct Brands Support:

  • Customers seeking assistance with antivirus installation and renewal should contact the respective antivirus brand's support center directly.
  • Connect with the brands support team via phone for accurate installation and renewal guidance.
  • Brands support is well-equipped to provide up-to-date instructions.

Product Related Support:

  • For issues concerning Products (Serial Keys, license keys, activation codes/keys, Renewal codes/keys), contact our support. Please note that this support is exclusively for products purchased from www.futuregtechestore.com.

  • At www.futuregtechestore.com, the term "Product" refers to items such as Serial Keys, license keys, activation codes/keys, and Renewal codes/keys. It's important to note that only digital products are offered; there are no physical kits available.

Support Hours (Indian Standard Time):

  • Our support team is available during regular business hours, Monday to Friday, from 10:00 AM to 6:00 PM (IST).
  • Contact us within these hours for assistance with Product-related concerns.

Exclusion of Installation and Activation Help:

  • Our support doesn't cover antivirus software installation, activation, or renewal.
  • Our focus is solely on addressing Product-related concerns.
  • Refer to point 1 for installation, renewal, and activation assistance.
  • At www.futuregtechestore.com, the term "Product" refers to items such as Serial Keys, license keys, activation codes/keys, and Renewal codes/keys. It's important to note that only digital products are available for sale; there are no physical kits.

Products at FUTURE G. TECH. ESTORE:

  • FUTURE G. TECH. ESTORE, at www.futuregtechestore.com, offers digital Products like Serial Keys, license keys, activation codes/keys, and Renewal codes/keys.
  • We emphasize that our Products are purely digital; physical kits are unavailable.
  • At www.futuregtechestore.com, the term "Product" refers to items such as Serial Keys, license keys, activation codes/keys, and Renewal codes/keys. It's important to note that only digital products are available for sale; there are no physical kits.

Support Assistance and Resolutions:

  1. Product Issues:
  • If your product is invalid or not working due to typographical errors, seek our support.
  • Contact us with your purchase details for prompt resolution.
  • At www.futuregtechestore.com, the term "Product" refers to items such as Serial Keys, license keys, activation codes/keys, and Renewal codes/keys.
  1. Blocked Product (Company Changes):
  • If your product is blocked due to changes made by the Company after your purchase, reach out to us for assistance.
  • We address issues stemming from Company changes to ensure the continued functionality of your product.
  • At www.futuregtechestore.com, the term "Product" refers to items such as Serial Keys, license keys, activation codes/keys, and Renewal codes/keys.
  1. Support Exceptions:
  • Our support is dedicated to cases involving incorrect/invalid products or nonfunctional product keys.
  • Our primary focus is on ensuring the validity and functionality of the products you've purchased.
  • At www.futuregtechestore.com, the term "Product" refers to items such as Serial Keys, license keys, activation codes/keys, and Renewal codes/keys.

Reporting Issues via Email:

To report issues related to your purchased products, please follow these steps when reaching out to our support team at support@futuregtechestore.com:

  1. Compose an Email:

Open your preferred email client and create a new email.

  1. Subject Line:

Use a descriptive subject line that summarizes the issue. For example: "Reporting Invalid Product Issue: Order #12345".

  1. Recipient:

Address the email to support@futuregtechestore.com.

  1. Provide Details:

In the body of the email, provide a clear and concise description of the issue you're experiencing. Include details such as:

   - Your name

   - Order number

   - Date of purchase

   - Product name (if applicable)

   - A brief explanation of the issue (e.g., product invalid)

   - Any relevant error messages

  1. Attach Screenshots:

Take screenshots that clearly show the product's invalid status or any error messages you encounter.

Attach these screenshots to the email to provide visual context.

  1. Include Product Information:

Mention the specific 'Product' you're referring to as per our definition on www.futuregtechestore.com (e.g., Serial Keys, license keys, activation codes/keys, and Renewal codes/keys).

  1. Attach Invoice:

Include the invoice as an attachment to the email. The invoice contains product keys and all necessary details.

  1. Contact Details:

Provide the email address and mobile number (on WhatsApp) registered at www.futuregtechestore.com for our team to reach you effectively.

Send the Email:

Review the email to make sure all necessary details and attachments are included.

Once satisfied, send the email to support@futuregtechestore.com.

Our support team will promptly review your email and the provided information. We will work diligently to address the reported issue and provide you with a solution or further assistance.

Thank you for choosing FUTURE G. TECH. ESTORE, and we appreciate your cooperation in helping us resolve any issues you encounter with our products.

Addressing Reported Issues:

At FUTURE G. TECH. ESTORE, we take reported issues seriously and strive to provide timely solutions to ensure your satisfaction with our products. Here's how we address reported issues:

Issue Review:

Upon receiving your email detailing the issue within our operating hours (10:00 AM to 6:00 PM Indian Standard Time, Monday to Friday), our support team will review the provided information, including purchase details, product name, description of the issue, and attached screenshots.

Initial Response:

You can expect an initial response from our support team within 24 hours of receiving your report (during our operating hours). This response will acknowledge your report and might include further questions to better understand the issue.

Issue Resolution:

Once the issue is identified, we will provide you with a detailed solution or appropriate actions to take. If a resolution can be achieved on your end, we will guide you accordingly.

Expected Time Frame for Resolution:

Initial Response:

Within 24 hours of receiving your report during our operating hours (10:00 AM to 6:00 PM IST), you will receive an acknowledgment and initial guidance on the issue.

Issue Resolution:

Depending on the issue, resolution may take anywhere from a few hours to a maximum of 2 business days.

Product Replacement (Invalid Products/Keys):

  • If we find your purchased product involves incorrect/invalid products or nonfunctional product keys, we will promptly replace the product.
  • We will notify you and send the replacement to your registered email and mobile number (on WhatsApp) at www.futuregtechestore.com.

Guidance for Working Product Keys:

In cases where the product key is found to be working at our end, we will provide guidance and instructions via email to help you successfully use the product.

Follow-Up:

After implementing the solution or actions, please inform our support team through email. We may perform a follow-up to ensure the issue is fully resolved and your product is functioning as expected.

Please note that inquiries received outside our operating hours or on weekends will be addressed on the next business day.

Thank you for your patience and cooperation as we work together to ensure your experience with our products is seamless and satisfying.